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Why are travellers turning to mobile devices for travel assistance?

March 31, 2020

Written by Eric Bruun Ph.D. Senior Researcher, Kyyti Group

Smartphones and new digital services enable travellers to get information about their travel in scope and time that has never been possible before. It used to be necessary to walk to a phone booth, look up telephone numbers and go to sales offices for many aspects of daily life. Expectations for fast answers and better service are becoming the norm.
Transportation is no different. Digitalization of the transport services enables intermodal travel chains and ticketing and smartphone is a tool to order and pay these services at everyone’s fingertips.

Find out how we can help you to digitalize your transport service offering – contact Kyyti Group MaaS experts.

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